Emirates Citizen Bank Online Privacy Statement

• The below Online Privacy Statement (“OPS”) sets out Emirates Citizen Bank 's (the “Bank”) policies and demonstrates the Bank’s commitment to your personal and financial privacy. The content and/or services found on the Bank’s website (the “Website”) may be changed at any time without notice and consequently our OPS may be amended in the same manner. Your regular visits and continued access to or use of this Website entails your consent to the changes thereto.

• Browsing Public Area

  When browsing the public section of Emirates Citizen Bank Website, no personal information is required to be provided from your side. The Bank does not monitor or collect any personally identifiable information from you during your use of the public sections of the Website. Emirates Citizen Bank may collect public data to track the number of users who visit specific sections of the Website or may record the location of your computer on the Internet for systems administration and troubleshooting purposes and to report aggregate information; however these actions will not identify you or reveal your explicit identity and do not directly relate to a person, such as information collected through cookies, browser information, and other technologies, demographic information or any other information.

• Collecting Personal Information

  When you register to use the password protected sections of Emirates Citizen Bank Website, you will be asked to provide the Bank with certain up to date data about yourself. Such personal data will be handled in strict confidence and privacy. Emirates Citizen Bank maintains strict security Standard Operating Procedures (“SOP”) in order to prevent unauthorized access to your data by anyone.

• Security Measures

  Emirates Citizen Bank uses leading technologies that include data encryption, firewalls and server authentication to protect your personal and sensitive information and ensure the security of your data. You are required to keep your Username and Password confidential and log off from Emirates Citizen Bank online banking platform when your session is complete to prevent unauthorized access to your information. Should you believe that your Username and/or Password were subject to unauthorized access, you should immediately call Emirates Citizen Bank Contact Center 1262 (from Lebanon) and + 961 5 955 262 (from abroad) to guide you through the appropriate measures to take.

• Accuracy of Information

  Personal and sensitive information you provide through Emirates Citizen Bank Website should be as accurate, complete and up-to-date as necessary in order to serve its purpose of use. For any additional support required to update your account information that you find inaccurate, incomplete or obsolete, please contact our Contact Center 1262 (from Lebanon) and + 961 5 955 262 (from abroad) or your nearest branch.

• Third Party Sites

  For advertising purposes, Emirates Citizen Bank may contract with advertising companies/agencies to promote products and services on websites not affiliated with the Bank. Third party websites are not subject to the Emirates Citizen Bank OPS. Please visit the individual websites for additional information on their data and privacy practices. Emirates Citizen Bank does not share in any way private information retrieved from your profile with any third party provider.

• Advertising

  Emirates Citizen Bank may advertise on this Website as well as on other affiliated websites. Information collected by Emirates Citizen Bank or its advertising service providers through cookies and other technologies includes the number of people who surf the site, browsing patterns within the site, and responses to advertisements and promotions on the site and on websites where the Bank advertises. This information will be used for statistical purposes.

• Social Media Activities

  Emirates Citizen Bank uses social media platforms including, but not limited to, Facebook, LinkedIn, Twitter and Instagram to enable online sharing and collaboration among users. Any content you post on official Emirates Citizen Bank managed social media pages, such as opinions, pictures, comments, or any personal information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms. Please refer to them to better understand your rights and obligations with regard to such content. In addition, please note that when visiting any official Emirates Citizen Bank social media page, you are also subject to the Terms & Conditions of Emirates Citizen Bank OPS.

• Queries, Complaints and Inquiries

  If you have any queries, complaints and inquiries regarding privacy issues, you are invited to call Emirates Citizen Bank Contact Center 1262 (from Lebanon) and + 961 5 955 262 (from abroad), e-mail us or visit any of our branches for more information. To ensure that we carry out your instructions accurately, to help us improve our services and in the interests of best security practices, we may monitor and/or record your telephone calls with us.

• Errors and Corrections

  Emirates Citizen Bank seeks to provide accurate information on and through its website, but errors may occur and information may become out of date. Emirates Citizen Bank does not guarantee the accuracy, completeness, or timeliness of the information available on or through any of our websites. Emirates Citizen Bank may change the information available on or through the Website at any time and from time to time without any notice or liability to you or to any other person. Complete and up-to-date information regarding Emirates Citizen Bank products and services can be obtained by contacting our Contact Center 1262 (from Lebanon) and + 961 5 955 262 (from abroad), branches and offices.

• Currency, Interest Rates

  Interest rates indicated on the Website are subject to change without prior notice. Currency exchange rates are valid their posting date and time mentioned with the post. Interest rates are listed for informative purposes only and do not constitute any engagement from Emirates Citizen Bank . In all events, currency exchange rates and interest rates posted on the Website are of informative nature and must not be used for transaction purposes. Emirates Citizen Bank will not be responsible for any loss or damage incurred as a result of a transaction or decision based on the information contained on the Website.

• Internet Banking

  Certain sections of Emirates Citizen Bank Website relating to on-line transactions ("Internet Banking") may be accessed only by Emirates Citizen Bank customers who have agreed to be bound by the applicable Internet Banking Service Agreement and to whom a personal access number and password have been issued.

• Applications and Requests

  Emirates Citizen Bank Website allows users to complete and submit online applications for Emirates Citizen Bank products and services and to request specific types of information via the Bank’s online request channels. These online applications are used through forms made available through the Emirates Citizen Bank Website and not through email.

• Trademark and Copyright Information

  The content and information published on this Website or delivered to you in connection with your use of the Website is the property of Emirates Citizen Bank . Emirates Citizen Bank retains all proprietary rights in and arising out of the Website. The trademarks, trade names and logos used and displayed on the Website include registered and unregistered trademarks of Emirates Citizen Bank and other third parties. Nothing on the Website will be construed as granting any license or right to use any of the trademarks and/or logos displayed therein. Users are prohibited from using any trademarks without prior written permission of Emirates Citizen Bank or such other relevant third parties.

• Cookies Disclaimer

  www.bankofbeirut.com includes cookies that the Bank uses to ensure the most effective website possible for its customers and other users of the Website. Cookies are small data files that are sent to and stored on your computer, Smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognize a user's device. Cookies allow Emirates Citizen Bank to collect information such as pages visited and time spent on the site. This information is used for security purposes, to facilitate navigation, display information more effectively, personalize/customize your experience while visiting the site, and recognize your device to allow you to use the Bank’s online services. Statistical information about the usage of the Website is collected to continually improve its design and functionality. The browsers of most computers, smart phones and other web-enabled devices are typically set up to accept cookies. If you wish to adjust your cookie preferences for this site, you can do this through your browser settings. Your browser's “Help” function will guide you through it. You can reject these cookies and most browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience when using the Website and some online products and services.