Dear Sir/Madam,

At Emirates Citizen Bank , we greatly value your feedback with regards to our standards of service, and we welcome any concerns, recommendations, suggestions or even complaints you may have.

This will help us further improve our standards and guarantee your maximum satisfaction.

We will always make sure you are satisfied, but in all cases, you may directly file a complaint to the competent Financial Ombudsman Service.

The claim will be directly transferred to a specialized unit at the Head Office of the Bank; the management and staff of the concerned branch will not take cognizance of its content unless required to solve the problem.

You can also submit your claim personally through any of the channels found in our Contact Us page.